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Field Service Engineer

11th January 2023

Location: Field service role – Working at customer sites across the UK and internationally
Job Type: Full-time, permanent
Salary: £45,000 – £55,000 per annum (dependent upon experience)

About us: Machine Tool Technologies is the UK’s leading provider of specialist technical solutions for CNC machine tool users. We are specialists in all aspects of CNC machine tools and have close relationships with leading machine tool manufacturers and academia in the UK and overseas

Scope Of Role: To carry out a variety of service activities including; machine breakdowns, audits, repairs, refurbishment, relocation and calibration

Reporting to: Service Manager
Providing support to: Service Engineering Team

Competency Level:

• Effective communication (Level 2)
• Customer Focus (Level 1)
• Team Work (Level 2)
• Drive, delivery and work planning (Level 1)
• Personal Effectiveness (Level 1)
• Business Development (Level 1)

Key Deliverables/Accountabilities:

• Maintain high standards at all times whether that be on work carried out, customer service or personal appearance
• Ensure you adhere to all company and customer Health and Safety policies.
• Undertake services on CNC equipment to MTT Standard Procedures
• Carry out diagnosis and repairs on various machine types and controls
• Carry out CNC Control System, drive optimisation and PLC projects. (electrical)
• Carry out machine geometry and alignment. (mechanical)
• Carry out maintenance and PPM’s at customer sites
• Conduct CNC Machine breakdown analysis and repair
• Prepare technical reports including CNC machine assessments
• Generate service reports and supplementary escalation reports
• Support office staff with technical information and spare part identification
• Submit jobsheets and expenses in a timely manner.
• Be available for customer breakdowns including after hours and weekends.
• Ensure lock off systems are in place and used correctly.
• Be aware of any additional/future work available at customer site and report to service manager.
• Once trained carry out RAMS before commencing work.
• Any other reasonable request made by a Director or Line Manager
• Willing to do national and international travel with overnight stays

Skills & Behaviours:

• Strong communicator with an adaptable style depending on audience and situation
• Excellent customer service skills
• Able to build relationships and work effectively in a team environment
• Able to work under own initiative and take ownership of any problems
• Personally well motivated
• Understand how they contribute to profitability

Qualifications / Experience:

• Engineering qualification(s) in a relevant mechanical, electrical or mechatronic field
And / or
• Experience in servicing, assembling or refurbishing CNC machine tools.

Pay and Benefits:

• Salary: £45,000 – £55,000 per annum
• Pension and life assurance
• 25 days holiday
• Health cash plan
• Death in service benefit

Please note: This role is a field based role therefore will require overnight stays and working away from home frequently. Please only apply if you are able to commit to this.

For any questions about this role or a confidential chat please contact our Recruitment Manager – Mateo Allen

Job Category: Service Engineering
Job Type: Full Time Permanent
Job Location: UK - Nationwide

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